United Welsh

Tenancy agreement
Tenants' guarantee
Tenant handbook
Service standards
Paying your rent
Reporting a repair
Home contents insurance
Comments & complaints
5* loyalty scheme
Linkup
Voice4Tenants
Anti-social behaviour
 
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Tenant zoneHomes Online

You can now view details of your tenancy and recent rent payments made by using our Homes Online service.

If you are already one of our tenants, or would like some information about what it's like to be one of our tenants, then these pages will tell you all you need to know.Voice for Tenants

Voice4Tenants: Learn how you can voice your opinion on the way that United Welsh communicates with its tenants and runs its services.

Tenancy agreement: Here you can find a copy of the agreement that you sign when you become one of our tenants.

Tenants' guarantee: Developed by the Welsh Assembly Government, Welsh Federation for Housing Associations, and the Welsh Tenants Federation, the guarantee details the level of service you can expect from your landlord.

Tenant handbook: Our Tenant Handbook provides you with all the information and you need to help you enjoy your time in one of our homes.

Service commitments and standards: This section tells you what you can expect from United Welsh when you receive services from us

Paying your rent: You can play your rent in lots of different ways and these are described here.

Reporting a repair: Use this form to report a repair to us.

Home contents insurance: It is important that you insure your good and belongings. Visit this section to see details of the special scheme arranged by United Welsh.

Comments & Complaints: Sometimes you may want to comment on the service that we provide and this section will tell you how to go about it.

5* Loyalty scheme: Find out more about the benefits of being one of our tenants

Linkup: Extracts from our tenants' newsletter can be found here.

Anti Social Behaviour: This section gives information on how we will deal with those who act in an anti social way in and around our homes

Homeswapper.co.uk Swapper Mutual exchange with the HomeSwapper house swap community


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United Welsh Housing Association email: tellmemore@uwha.co.uk
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Out of hours Emergency Repairs:
01443 879537
Ty Cennydd
Castle Street
Caerphilly
CF83 1NZ
tel: 029 2085 8100
fax: 029 2085 8110
freephone: 0800 294 0195
Walters Buildings
Clarence Road
Butetown
Cardiff
CF10 5UU
fax: 029 2089 5500