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If you have a problem with your home
then please let us know about your problem by filling in our
secure on-line
form (this will open in a new window). Please
put in as much information as possible so that we can deal with your query
quickly.
Please note that this request will be dealt with as
soon as possible during working hours which are 9 am to 5pm Monday - Friday.
If you require an
emergency repair outside these
hours ring 01443 879537.
Our
responsibilities
Your responsibilities
Once your repair is reported
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Our
responsibilities
We are responsible for keeping the
structure of your home in good repair. This includes:
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The roof, outside walls, doors and
windows and outside painting
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Gutters, rainwater pipes and drains
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Basins, sinks, baths, toilets and
waste pipes
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Electric wiring and fittings, gas
and water services, pipes and taps
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Heating and hot water systems,
radiators, fireplaces, fires and storage heaters
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Lifts, stairlifts and hoists
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Shared entrances and door entry
systems
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Internal walls, ceilings, joinery,
doors, handles, window catches
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But not any internal redecoration
unless your tenancy agreement includes this. We will make good decorations that
we damage during repairs
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Your
responsibilities
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Decorating the inside of the
building
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Keeping the garden tidy including
control of bushes, plants and trees
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Heating and ventilating the house or
flat to prevent condensation
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Taking care that there isn't any
damage by fire, frost, burst pipes or blocked drains
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Clearing blocked sinks and waste
pipes
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The cost of replacing keys or door
locks if you lose your keys
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Replacing plugs and chains on sinks,
basins and baths
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Keeping smoke detectors clean by
removing dust and protecting them when decorating
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Testing the smoke detectors once a
week and telling us if they don't work
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Not making any changes to the house
or flat, including putting up a satellite dish, without our written consent
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Letting in our contractors in to do
repairs or carry out safety checks
United Welsh will ask you to pay for
repairs if you or your visitors damage or neglect the house or flat.
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Once your repair is reported
We will order the work from our
contractors. Sometimes our Maintenance Officers will need to inspect it first.
Unless it is an emergency or very urgent we will write giving the name and
telephone number of the contractor who is going to do the repair. The letter
will also tell you what the job is, how long it will take to do and the job
number.
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