United Welsh

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Home Select a home Tenant zone  Living+ Supported housing About us Links
 
Paying your rent
 
Direct debit logo By Direct Debit

To pay by Direct Debit, please telephone one of our Customer Service Advisors on Freephone 0800 294 0195 for a form to be sent to you in the post.
 
Paypoint logo At any PayPoint outlet. Click for a list of outlets.

Using a rent card. Please contact us if you require one
 
Post office logo At any Post Office

Using a rent card. Please contact us if you require one
 
Pay by telephone By Telephone

By dialling 0870 243 6040. This is an automated payment line and is available 24 hours a day, 7 days a week. You will need a rent card. Please contact us if you require one.
 
Pay via the internet Via the Internet

Log on to www.allpay.net and click on 'Make a payment'. You will need a rent card. Please contact us if you require one.
 
By Text

Use your rent and debit/credit card to complete the simple four step registration process online at https://www.allpayments.net/textpay/Logon.aspx

Just text ‘pay’ and the rent code which you will have set up during registration e.g. rent, along with the amount you want to pay and your password (the last four digits of your credit/debit card) to 81025
 
Pay by post

By Post

Please make cheques payable to United Welsh Housing Association Ltd and send them to: United Welsh, Ty Cennydd, Castle Street, Caerphilly, CF83 1NZ.
Please write your customer reference on the back of the cheque. It is not advisable to send cash.

 
Pay using Housing benefit

By Housing Benefit

If you are on a low income or in receipt of benefits, you may be able to claim for help to pay your rent. Please ring your local Council for an application form.

Please ring your Local Council for an application form:- 

Blaenau Gwent
Caerphilly CBC
Cardiff CC 
Monmouth
Swansea
Torfaen CBC

Vale of Glamorgan
Tel: 01495 350555
Tel:01443 815588
Tel:029 2087 1090
Tel:01633 644644
Tel:01792 636000
Tel
01495 762200
Tel 01446 709111
 
Any queries

Any Queries

If you have any queries or require further assistance, please telephone us on Freephone 0800 294 0195

 
United Welsh Housing Association email: tellmemore@uwha.co.uk
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Out of hours Emergency Repairs:
01443 879537
Y Borth
13 Beddau Way
Caerphilly
CF83 2AX
tel: 029 2085 8100
fax: 029 2085 8110
freephone: 0800 294 0195
Walters Buildings
Clarence Road
Butetown
Cardiff
CF10 5UU
fax: 029 2089 5500