Tenants' handbook

United Welsh provides each new tenant with a Tenant Handbook. Here you can find all the information and you need to help you enjoy your time in one of our homes.

The Handbook is divided into 7 sections. The following gives you details of what is in each section. Click on the image of the section page to load the full document. This is an Adobe .pdf file.

Section 1 - Welcome to your new home

1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14

Introduction
How we decide who gets a home
Moving into your new home
Keys
Gardens
Rent
How your rent is set
Service charges
Insurance
Right to information
The right to see information about you
Confidentiality
Customer care charter
Comments, complaints and compliments

Section 2 - Your tenancy or license

2.1
2.2
2.3
2.4
2.5
2.6
2.7

What sort of agreement do you have?
What sort of tenure do you have?
Joint tenancies
Succession
Assignment
Rent arrears
Pets

Section 3 - Repairs and improvements

3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13

Our responsibilities
Your responsibilities
How to report repairs
Emergency repairs
Standards and complaints
Compensation
If you want to make any alterations
Grants for adaptations or equipment
Planned and cyclical maintenance
The contractor's code of conduct
Electricity, gas and water
Condensation and mould growth
Safety and security