What the guarantee
The Way Things Are Run:
This tells you about who is in charge in the association and the
proper way things should be run.
This tells you about
your rights and what to expect if you are a tenant, and you are
applying to move home.
tells you about occupancy agreements and what support your
landlord should offer you.
This tells you about being secure in your home, how to manage
it, and what to do if you experience noise, nuisance or
This includes information about rent and service charges.
This tells you about reporting repairs, major works, carrying
out your own improvements and claiming compensation.
you about the quality of service you should expect, what
information you should expect to be given and the type of
information that is held about you.
Consultation and Involvement:
This tells you how
you can have your say and get more involved in the running of
the housing association.
This tells you what
to do and how to complain if you think the housing association
is not doing things properly