Anti-Social Behaviour and Discrimination



Anti-social Behaviour Service Standards
United Welsh is customer focused and committed to delivering high quality services. The anti-social behaviour service has highlighted some key commitments to those accessing the anti-social behaviour service. 

Our commitment to you:

► We will respond to all reports of anti-social behaviour within three working days, or 1 working day if we consider it to be urgent e.g racial harassment and hate related incidents.

► You will be provided with a named officer who will be the main contact throughout the case.

► We will further investigate cases through informal meetings and will aim to resolve cases within 10 working days.

► Where anti-social behaviour is persistent, we will work with you to develop an action plan, within 30 days.

► Together with you, we will work with a range of other agencies to assist in our investigations, including the Police and Environmental Health.

► We will keep you informed throughout the process, at regular intervals as agreed in the action plan by you.

► Where we are considering legal action, your case will be handled by the ASB team who will provide specialist advice and support throughout the legal process.

► We will monitor cases closely and close cases where there have been no further complaints over a three month period.