Cardiff Housing Link (CHL) is the old name for a project in central Cardiff which is also directly managed by United Welsh Housing Association. The project has now moved to a brand new building - Oak House which operates an 20-bed dry hostel providing temporary accommodation for homeless or potentially homeless people, who have mental health, drug or alcohol problems. There is a women-only floor to the hostel, which is secure and provides a safe refuge for women escaping domestic abuse.

Oak House assists, supports and enables clients to achieve their goals. The ultimate aim of the project is to resettle and reintegrate clients into permanent accommodation of their own. A comprehensive care and support plan is drawn up for each client utilising a keyworking system and promoting the empowerment of each client. Oak House also promotes training and educational opportunities.

People seeking accommodation need to complete an application form and attend an assessment interview, and once accepted have a full needs assessment which formulates their individual support plan. Each client is allocated a keyworker, but have access to staff support 24 hours a day, seven days a week.

Oak House works closely with other agencies, including the local GP and district nurse, the Sealock Centre and community psychiatric nurse, mental health teams, community drug and alcohol teams, social workers and probation officers.

Oak House takes referrals from all statutory and voluntary agencies as well as self-referrals. A friendly and informal atmosphere is promoted within the hostel.