United Welsh delivers for tenants
United Welsh is delivering good quality services for its 3,600 tenants, according to an inspection report published today by the Auditor General for Wales. The housing association, based in South Wales, demonstrated a range of strong capabilities and examples of good practice in the provision of housing services for its tenants.
The inspection report, carried out by the Wales Audit Office, found that United Welsh is providing services that successfully meet the needs of its tenants. Out of the eight areas evaluated during the inspection, two were deemed excellent, three good and three satisfactory. In addition, United Welsh was commended for its strong corporate and strategic capabilities, along with demonstrating good practice in a range of key areas. The results provide further evidence of the organisations commitment to customer focus and the importance of placing the tenant at the centre of everything that is done.
The provision of services for people with support needs was singled out for particular praise receiving an ‘excellent’ rating. This was accompanied by the ‘rents’ service, also awarded top marks.
Tony Whittaker, Chief Executive of United Welsh, said: “ We welcome the findings of the Wales Audit Office inspection. The report is clear recognition of all the hard work done by staff. Although the findings outline some real positives, we also recognise that there is still work to be done. United Welsh is committed to providing our tenants with secure and comfortable accommodation where they will want to live now and in the future. We are clearly heading in the right direction and by working even closer with tenants further improvements can be made.
“The report outlines a number of recommendations, many of which have already been implemented. The remaining issues will be addressed in close partnership with tenants to ensure that services develop to meet changing customer needs.”
You can download a copy of the full report from the Wales Audit Office here: